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Property Management Fraud to Watch Out For and How to Avoid It

You don’t want your kids to say it, you’re offended when a passerby mutters it. The dreaded F-word. That’s right…

Fraud. 

Today we’re talking about payment fraud–specifically, fraud occurring when you collect your residents’ rent each month. Whether you like it or not, you’ll likely encounter it at some point in your time as a property manager. In today’s blog post, we’ll cover what you should look out for, and the steps you can take to minimize your risk of being subject to it. 

What to Watch Out For

Regardless of your method of rent collection, each one has its associated risks (though, some are riskier than others–more on this later). Let’s break it down by type:

Cash Payments

The main problem with cash payments when it comes to fraud is the complexity of tracking this method. Counting and recording such a large expense like rent is no easy task, and it leaves you vulnerable to a classic he said/she said dispute with your residents. 

Check Payments

An overpayment scam is one way a resident may use this method against you, where the scammer will write you a check for more than they owe. They’ll then request the difference, only for their check to bounce–leaving you out of that difference and with none of what you were owed. 

ACH Payments

The most common network for direct deposits from one bank account to another, ACH payments are a highly convenient form of rent collection. Fortunately, in comparison to other methods, fraud within ACH is not all that common thanks to the network’s own efforts. That being said, if a scammer gets access to your business bank account and routing numbers, it’s as easy as initiating a payment.

Credit Card Payments

Watch out for payment disputes when it comes to residents using credit cards to pay rent. Residents wishing to get out of the rent they owe may call their credit card companies and file a false dispute, running the risk of lost payments on your end. 

P2P Payments

Also known as peer-to-peer, P2P payments are those transactions taking place on digital wallets such as Venmo and PayPal. Our main concern with P2P payments in terms of fraud is your inability to refuse payments when you use this method. This is particularly concerning for residents making partial payments in an attempt to complicate the eviction process. Fraud is only one of the risks associated with this method of rent collection–for more on why you should never collect rent through P2P applications, read our recent blog post.

How to Minimize the Risk

In reality, there is no single solution to stopping fraud. Knowing what red flags to look out for is your first step in protecting yourself and your business. Additionally, thoroughly screening potential residents is imperative to make sure you’re only renting to reliable, trustworthy people who aren’t out to scam you. But when it comes down to it, the best thing you can do to minimize your risk of falling victim to payment fraud is to move your rent collection to one secure online platform like ManageGo. Accepting multiple payment methods through one digital source allows you to track and manage your payments more efficiently; helping you look out for signs of fraud and stop it in its tracks. 

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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The 3 Best Ways to Increase Renewal Rates at Your Multifamily Property

Resident renewal rates are declining from COVID-era highs, bringing them back to industry norms–right around 50%. This leveling out was expected, though it’s still going to impact your business and your NOI. 

Of course, we know it’s impossible to retain every single resident that walks through your doors. But resident retention is valuable, and the more you can keep around, the better your bottom line. For more on the true value of resident retention, check out our recent blog.

Read on for the 3 best ways you can increase renewal rates at your multifamily property!

Create Meaningful Resident Relationships

Resident retention starts with how much they enjoy renting from you. After all, why would they renew their lease if you’d made their home lives miserable? A good rapport will ease the stressors of renting that may eventually push residents away and builds a foundation of trust–a valuable asset in terms of securing long-term renters.  

Creating meaningful relationships encompasses everything from offering exceptional communication to listening to their needs and delivering on them. Whether it has to do with maintenance requests, amenity management, or anything in between, the easiest way to implement this is by employing property management software. In fact, over 72% of ManageGo software users report better relationships with their residents. 

Use Marketing to Your Advantage

Don’t let your residents forget why they love renting from you. Whether it’s the classes and events you host, reminders of your great amenities, or promos you’re running, it’s important to keep them up to date on everything happening at your property. This also shows your residents that you’re an active part of the community, and helps those valuable relationships we covered earlier. Your marketing should include regular email newsletters and a healthy social media presence at the bare minimum to see the results you’re after. If you’re not sure where to start, check out our tips on social media marketing for property managers!

Simplify the Renewal Process

The last barrier to retaining residents is how difficult you make the lease renewal process. Considering what they’re going to do when their lease is up is a stressful decision, and being slammed with a random, 30-day notice of renewal (likely with a rent increase notice) isn’t helping keep your residents around. 

With property management software like ManageGo, automate the process and start renewals early. Automatically set reminders for expiring leases–however early works for you. Then, it’s as simple as customizing a template and sending it over to your residents to be signed digitally in minutes. The easier you make the process of renewing, the more incentivized your residents will be to resign.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Is Your Team Happy? The 4 Best Ways to Boost Employee Satisfaction

Sorry to get all existential on you, but really…is your team happy? It’s tough out here, and we want to make sure you’re checking in with your employees. Maybe you’ve experienced a decline in productivity as we close out the year, or maybe you’ve noticed a shift in spirits that’s a little disheartening. We don’t have to tell you that property management is a stressful industry – we’re sure you feel it! But we can’t solely rely on therapists to hold our society up; it’s time you take a look at how you can improve your team’s morale as we go into the new year. Read on for the 5 best ways to boost employee satisfaction at your property management company. 

Streamline tasks to avoid burnout

Burnout is real, folks. Staff are responsible for managing a never-ending list of tasks at a multifamily building including leasing, rent collection, maintenance, amenities, packages–and so much more. It’s a wonder how some of you aren’t burnt out. But with the rapid advancement of tech, it’s no longer a reality your employees need to suffer through. By making the most of proptech, these tasks can be streamlined (and many of them automated) making burnout a thing of the past. Providing your team with these types of tools will make their jobs easier – an easy and effective way to improve their satisfaction working for you. 

Communicate, communicate, communicate!

A huge stressor in the workplace stems from bad communication and a lack of clear expectations. Make certain that you and your team are always on the same page for optimal satisfaction. Having all of your property’s records and information in one, easy-to-find place helps ensure this. Even better, ManageGo’s Staff Notes and Shift Log features make internal communication between you and your staff seamless. 

Express your appreciation for their hard work

Sometimes all we need is that little pat on the back we might’ve lacked in childhood (full permission to take that one up with your therapist). But truly, boosting the morale of your workers can be as easy as telling them you appreciate everything they do. This can look different for every team, but some ideas include:

  • highlight an employee of the month on your company’s social media pages
  • send meaningful thank-you notes and small seasonal gifts
  • treat them to lunch for birthdays or just because
  • plan team-building activities to give them a small break and time to bond

Don’t undervalue a work-life balance

Let’s be honest with ourselves, American workplace culture can be a little toxic when it comes to overworking employees. Promoting a healthy work-life balance goes hand-in-hand with avoiding burnout, plus it shows your employees that you value them outside of just what they provide for you and your business. For tips on maintaining a meaningful work-life balance, don’t miss the PropTea Podcast, where we share a wellness tip at the end of every episode!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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The Worst Mistakes Every Property Manager Makes (& How to Avoid Them)

You, a property manager, reading that title thinking “Me? Mistakes? No chance…” With over a decade of experience in the real estate industry, we know full well that property management is a difficult job (that’s why we exist, of course). But it’s hard to blame someone for mistakes when their job description is so encompassing. Property managers are responsible for a wide range of duties including vetting rental applicants, managing the leasing process, maintaining their properties, collecting rent, delivering an exceptional resident experience, and much, much more. Whether you’re just getting started down this career path, or you’re a seasoned professional looking to improve your business, today we’ll take a look at the worst mistakes you can make as a property manager and discuss how you can avoid them.

Mistake #1: Picking the wrong rental applicants

You may be keeping your cash flow steady by picking the very first applicant for a unit, but at what cost? We understand the natural instinct to fill vacancies as quickly as possible, but we urge you to reconsider the rush. Failing to thoroughly screen candidates may leave you with untrustworthy renters who fail to pay rent on time or cause disruption at your property–cons that we’d argue far outweigh the benefit of uninterrupted cash.

Solution:

The real solution to selecting rental applicants is taking the time to thoroughly screen each candidate and pick the best-suited contender–but this can be time-consuming. Consider employing proptech to do the hard work for you. With ManageGo, applicants can send all of their information to you online in minutes, and you have one easy place to review and compare. What’s better? Our partners at Weimark do the work of running credit and background checks, so you can focus your energy on what’s important.

Mistake #2: Chasing rent payments

We all know this one a little too well, but it’s costing you valuable time and money. Not receiving your resident’s rent payments on time disrupts your cash flow and finances, hurting your bottom line and causing you stress. Of course, whether or not a resident pays on time is not entirely in your hands, but there are ways to make it easier for them and thus significantly reduce the number of late payments you have to chase down.

Solution:

If you’re still requesting residents pay their rent through the delivery of a physical check, you’re doing yourself a major disservice. Offering renters the ability to pay online, especially with the option of recurring payments, makes it significantly more convenient for them, increasing the likelihood of on-time payments. Over 19% of ManageGo property managers report an increase in timely rent payments! Learn more about how automatic payments are a must-have for property managers in this blog post.

Mistake #3: Neglecting preventive maintenance

Let’s admit that the adjective preventive is a cue for most of us to put whatever the task is on the back burner. You might say you’ll get around to it…but will you? Neglecting preventive maintenance is going to cost you in the long run as you scramble to put out fires that never needed to happen in the first place.

Solution:

Preventive maintenance is an important part of successful property management, from extending the life of your assets and equipment to reducing resident maintenance requests and safeguarding your property from emergencies. There’s no solution to getting around this responsibility, but we do have a solution to make it easier to execute at your properties. With ManageGo’s maintenance platform, property managers can schedule recurring maintenance tickets. Schedule them annually, monthly, or even weekly, and easily assign them to staff members, so your preventive tasks are always being accounted for. 

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management.

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Engage Your Residents in 2023 with These 5 Unique Classes

It’s a new year and with that, a new chance to engage the residents at your multifamily property. We’ve talked before about the importance of resident retention in property management, and we stand by the fact that classes and events are a great way to achieve it. The hard part? Coming up with ideas that are both fun and practical for everyone. Because let’s face it, the same old stale yoga classes aren’t cutting it anymore. Read on to discover 5 unique classes that will engage your residents and boost retention in 2023!

Mixology Masterclass

Shake up your normal class schedule with this fun one just for the adults–because we all need a break after the holidays, am I right? Bring in a local bartending professional to teach your residents-of-age the art of cocktail making. Plan this one around a holiday like Valentine’s Day or St. Patrick’s Day and incorporate a themed menu!

Dance the Day Away

Of course, we had to throw in a fitness class to put your property’s fitness centers to good use. The best part: dancing is so fun that you’ll forget how great of a workout it is. Pick your style, whether it’s a Latin dance like the salsa or a social dance like line dancing, and hire a dance instructor to show your residents the moves. 

Knitting (…is cool again?)

That’s right, the consensus is in. Gen Z gave us the go-ahead and confirmed that knitting is in fact cool again. Grandmas rejoice! But really, knitting is an engaging and trending hobby this year, and it’s the perfect family-friendly activity for the winter months. Plus, who doesn’t love a good handmade beanie and scarf?!

Sushi-Making Soirée

Cooking is a classic class to offer, but make it unique with the type of cuisine you choose to teach. Sushi seems like a difficult craft to master, but we promise it’s easier than it looks–and a whole lot of fun. Plus, residents get a free lunch out of it (…okay, we’re sold)!

Self-Defense Seminar

Who knew a valuable life skill like self-defense could also make for a fun multifamily class? This one is especially great for properties located in large cities where staying safe around town is top-of-mind. Partner with a local studio that already offers this kind of instruction and be sure to advertise the benefits to residents. From providing you with skills to protect yourself and improving awareness to building confidence, self-defense is an underrated art and a unique way to bring people together.

The Key to Successful Classes

The secret to hosting a successful class at your multifamily property lies in how convenient you make it for your residents. Exploring and booking classes shouldn’t be a hassle. Make sure residents have an easy way to view classes and availability, and book what they’re interested in. Property management software with a fully built-out resident portal and integrated classes & events system makes this easy and helps you manage your property happenings with confidence. 

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management.

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Top 5 Tech Trends in Property Management for 2023

While the effects of the pandemic are still prevalent across some sectors today, the property management industry continues to maintain a healthy spot in the world economy.

Vantage Market Research recently analyzed the global property management market and discovered that a growing need for SaaS solutions and workplace mobility will boost the industry’s market value to $29.1 billion by 2028 — a compound annual growth rate (CAGR) of 9.5%. 

But how do you keep up with a growing industry as a property manager? It all comes down to investing in the appropriate technological advances. 

Let’s take a look at the five most important tech trends in property management that will help streamline your workflows and boost your bottom line over the next few years.

1. Cloud-based property management software

At the core of property management is the need for efficient, reliable software like a real estate crm.

But not just any software. Software that allows easy access from anywhere in the world and is highly secure.

Cloud-based property management software is an excellent option for owners and managers who want to reduce costs, increase efficiency, and simplify processes.

These tools have the potential to streamline your business by integrating multiple functions into one platform and allowing you to manage all of your properties from a single location.

With the help of cloud solutions, you can save time and money by storing legal contracts, resident agreements, and service-level agreements on a single platform.

As you accumulate more sensitive data from residents, it’s essential to enhance your security protocols. The last thing you want is a lawsuit on your hands.

Thankfully, cloud-based systems are extra secure from external threats like hackers. Why? Because all your data remains on servers with advanced data center infrastructure rather than sitting directly on your computer hard drive.

2. Mobile applications

Another important tech trend in property management today is mobile applications.

These apps make it easier than ever for you to stay on top of your day-to-day tasks, such as:

  • Communicating with residents
  • Managing routine and emergency maintenance
  • Collecting rent
  • Delivering packages
  • Booking amenities

For instance, property management technology (proptech) makes managing courier service deliveries in apartment buildings a breeze. You can streamline deliveries and efficiently distribute packages to residents without relying on a front desk.

Or, improve the rent and HOA fee collection process by accepting various payment methods in one simple application. You can also schedule payment reminders with the click of a button.

Take your mobile application to the next level by incorporating a feature where residents can get 24/7 support from a virtual administrative assistant. That way, you can immediately help residents via video with any queries they may have, allowing you to manage properties in multiple cities with ease.

3. Blockchain and smart contracts

Turning a property into non-fungible tokens is one of the most prominent trends for real estate startups.

Property tokenization provides opportunities for selling business assets by transforming them into tokens that can be safely transferred between the contract parties.

With the help of smart contracts (based on blockchain technology), you can automate the contract process, saving time and effort for both parties involved.

The best part of all? Smart contracts are secure and add transparency to these real estate transactions.

4. Virtual and augmented reality

Why not go virtual with some (if not all) of your sales strategies?

Virtual reality (abbreviated as VR) and augmented reality (abbreviated as AR) are some of the fastest-growing property management trends. VR allows you to immerse someone within a 3D environment, while AR overlays digital information on top of the real world.

Both technologies have become more accessible over the past few years, and there are many ways these technologies can improve your sales.

For example, virtual tours allow you to showcase your properties remotely without visiting them physically.

This technology is particularly helpful in reducing friction in the sales process, like booking residents or selling vacant units. It allows potential clients to see inside a property without worrying about scheduling conflicts or traveling across town.

On the other hand, augmented reality is useful for staging purposes. For high-end staging, a 2,000-square-foot home can cost around $2,000 to $2,400 a month.

That’s pretty pricey. But staging a home is essential because it helps potential buyers envision how great it’d be to live there with a bit of added furniture and some decoration.

You can create a similar experience for prospective residents by spending a fraction of the price on virtual staging. And HomeAdvisor reports that staged homes spend 33% to 50% less time on the market.

5. Search engine optimization

With more than 90% of online instances starting with a search engine, every business should invest in SEO (search engine optimization).

Real estate SEO is a long-term strategy that can help increase website traffic. It’s not just about targeting high-volume keywords and scoring links from authority sites but also about creating high-quality content for your audience.

SEO isn’t a quick fix — it’s an ongoing process that requires dedication and patience. However, the effort you put into it’ll pay off in the long run.

If done well, it’ll help improve your rankings on Google search results pages (SERPs). With 95% of search traffic, going to the first page of Google, it will result in more people finding and visiting your website.

That means more opportunities for turning visitors into paying customers.

Wrapping up

It’s no secret that we live in a digital world. And staying up to date (or ahead of) the latest tech trends can help give you a competitive edge.

While these are just a few examples of the technology trends affecting property management today, they illustrate how quickly things are changing in the industry. So don’t wait until the technology is obsolete to jump on the bandwagon. Set yourself up for success by investing in the appropriate cutting-edge technology that’ll take your business to new heights.

About the Author

Ryan Robinson is a blogger, podcaster, and (recovering) side project addict that teaches 500,000 monthly readers how to start a blog and grow a profitable side business at ryrob.com.

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How to Take Advantage of Self-Service in Property Management

Maybe it’s because technology has made us all avoidant, digital recluses, or perhaps it’s just that people are tired of jumping through hoops to get simple tasks done. Whatever the case, self-service is on the rise–and it’s not going anywhere. According to Nuance Enterprise, 75% of consumers say that self-service is a convenient way to address service issues, and 67% say they prefer self-service to speaking with a company representative. So what exactly is self-service, and how can you take advantage of it in property management?

What is Self-Service?

Well, it’s exactly what it sounds like. Self-service refers to consumers helping themselves to solve issues and perform tasks. Think of everything from a grocery store self-checkout to the FAQ pages found on most websites. From customer autonomy to an increase in efficiency and convenience, the benefits of this customer service trend are significant. A quick glance at the aforementioned statistics, and it’s abundantly clear the direction we’re going. In the digital age, however, much of the self-service conversation begins and ends at customer support, but today we really want to focus on what it means in the context of the everyday resident experience in property management.

Why It’s Beneficial to Property Management

Employing self-service systems is a no-brainer for property managers for two major reasons. One, considering a majority of consumers across industries prefer self-service, it’s bound to increase resident satisfaction. Happy residents are residents that will:

a) want to rent from you long-term and

b) leave good reviews and recommend your property to others.

Two, the more places where a resident can help themselves, the fewer places your team needs to be. That’s a simple way to reduce labor costs and increase your overall NOI.

How to Implement Self-Service at Your Properties

The key to providing seamless self-service to your residents lies in a property management software that provides residents with a portal to interact with your property. Whether online or through our mobile app, ManageGo’s resident portal provides renters the ability to serve themselves in both their homes and around your property with our automation tools. 

Take, for example, paying rent every month. Before PropTech, residents would need to either gather cash, obtain a money order, or write a check and physically deliver it to your team. With our solution, residents can take advantage of automatic payments and submit their rent autonomously–with just a one-time set-up. Residents also have the autonomy to submit maintenance requests and ditch the messy email threads, reserve classes & amenities, and even grant their guests key access without the traditional roadblocks. With all of these tools, residents can cut to the chase instead of constantly having to flag down your onsite team for assistance. When all else fails and a resident finds themselves unable to complete a task or solve an issue on their own, ManageGo offers live support for the resident portal and online payments. By employing easy-to-use software, residents can enjoy the self-service experience they’re after and get what they need in a more efficient and convenient way.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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How to Keep Up with the Rise of Package Deliveries Easily

We’re not saying your residents have an online shopping addiction…but also we’re not not saying that. We’ll just let the numbers speak for themselves:

🡢 Approximately 219 million people in the US will shop online in 2023

🡢 Online sales are projected to account for 20.8% of all retail sales in 2023

Yeah, that’s a TON of online shopping, and it’s not going anywhere. The result of that? A huge influx in packages and deliveries at multifamily properties. Factor in the rise of instant gratification from next-day deliveries and a newly found convenience culture (think grocery and food delivery services), and the headaches for property managers keep growing. Not to mention the holidays peering around the corner. Really, everywhere we look, packages surround us (…help).

This huge increase in deliveries presents a unique challenge at multifamily properties that house numerous residents. Whether it’s the space required to store them, the tracking management, or the security concern, navigating these problems can be time-consuming without the proper systems in place. So what is an effective system to tackle this modern issue? 

A notable trend in the resident experience at multifamily properties is convenience–so delivering on this is imperative when considering how you’ll solve this. Our recommendation: employing property management software with an integrated package and delivery solution. Let’s break down the 3 main concerns and just how PropTech will help you keep up, whether you manage small or large properties, onsite or remotely. 

Tracking Simplified

The higher the volume of packages at your property, the harder it is to keep them organized in an efficient manner. By digitizing the tracking process, the likelihood of lost or missing packages decreases exponentially. With ManageGo’s packages & deliveries feature, your property staff can scan and log every package, as soon as they’re delivered. Our system will automatically notify the resident once scanned. You’ll have a single view of all deliveries at your property, so you’re always on top of what’s coming in and out. Yes–our solution works for outgoing packages too! 

But it doesn’t stop there since we’re constantly adding new updates to better serve you and your residents. With our upcoming upgrades to package management, property managers will have a more efficient way to scan packages in bulk, and residents will enjoy a new, easier way to view all of their packages–straight from the resident portal. Stay tuned for all of this and more by signing up for our ManageGo Weekly newsletter and always be the first to know when new updates are available. 

The Space Dilemma

Before you involve PropTech, it’s important that you find a dedicated space to store deliveries–whether it’s a mailroom, extra storage area, or a converted amenity area. Without a proper, dedicated space, your packages will end up scattered throughout your property, and be vulnerable to both misplacement and theft. As packages increase around the holidays and peak moving seasons, it’s even smart to find a space to accommodate any overflow. 

A huge benefit to the automatic notification sent to residents is that it gets packages out of your hands quickly. The sooner your residents know they have a package awaiting them, the sooner they’ll retrieve it. Employing this simple feature from ManageGo’s solution is an easy way to relieve your staff of an abundance of deliveries.

Seamless Security 

A notable pain point for residents and property managers alike is the safety of their packages. Especially in big cities where package management at multifamily properties is limited, theft and misplacement are huge concerns. Having security measures in place creates peace of mind for you and your residents, and will go a long way in resident satisfaction. As soon as your staff scans a package, ManageGo’s software automatically generates a secure pickup code for your residents to use at pickup.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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How Tech Changed The Way We Look at Multifamily Leasing

Sometimes it’s nice to ponder the good ole days–before we were consumed by social media and touching grass was, well, a common occurrence. The one time we absolutely want to forget those days? When leasing is the topic of conversation.

“Back in my day, we had to go INTO the leasing office and sign physical documents!” 

Weird flex, Grandpa. Tech has changed virtually every aspect of daily life, and the leasing process is no exception. From how properties are toured, to the application process, all the way through to lease renewals, leasing at multifamily properties has entered into a new era. So what exactly does leasing look like in the digital age, and how is it beneficial to you as a property manager?

Multifamily Leasing in the Age of Technology

Prospective renters can say goodbye to trudging over to leasing offices and physically signing paperwork, and you can finally part ways with the loads of paperwork, printing, scanning, mailing, and worst of all–waiting–associated with traditional leasing. ManageGo’s all-in-one leasing solution streamlines everything from applications to renewals on one intuitive platform.

Applications

Never doubt that you’re picking the right residents for your properties when you have every tool available to you. Applicants can send you all their information online, and you can review their credentials and request a guarantor in minutes. Even better, ditch the 3rd party credit and background checks thanks to our partnership with Weimark, who will run these for you, straight from our platform. 

Signing the Lease

Once you’ve found the perfect residents for your units, you can automatically convert approved applicants into tenants. Create custom lease and rider templates, and even bundle them by location or purpose for easy organization. Both parties can then sign the lease online in minutes–no need to schedule in-person meetings like back in the day (phew). ManageGo’s solution gives you one digital place to access all your records. Find them in seconds and rest easy knowing everything you need is right at your fingertips;  seamlessly organized. 

Lease Renewals

Let us guess, your residents are so impressed with your management (thanks to ManageGo) that they never want to leave. The goal, of course, is to retain your best residents and have regular lease renewals at your property. With our software, both you and your residents will automatically get a notification in advance about their expiring leases to begin the renewal process. You can then easily create a renewal lease from a template and sign digitally, just like before.

The Benefits for Property Managers

With this new technology, property managers and residents alike are changing the way they look at the leasing process. It’s no longer the hassle it used to be, and that comes with some major benefits. First and foremost, digital leasing increases your business efficiency tenfold. PropTech allows you to obtain and store all the information you need in seconds, so you’ll be on your way to filled units, faster. Having one online platform where all of your applicant and resident information lives is also going to help you keep more accessible and accurate records. And finally, the switch to digital leasing shows your residents that you’re with the times, and willing to invest in systems that make their lives easier–across the board. 

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Don’t Let Just Anyone In: How to Successfully Manage Guest Access

The beauty of a multifamily property is the eclectic mix of residents and their guests that come together to create a vibrant community. But with so many different people coming in and out of your buildings, it’s imperative to have systems in place to manage the flow of property guests. In order to successfully manage guest access, you’ll need to understand just why controlling it is important, make your guest policies clear, and make a plan on just how you’ll manage the circulation of visitors.

Why Controlling Guest Access Is Important

Well, you don’t want to let just anyone into your property–especially if you have inviting amenities. Having a log of every authorized guest makes it easy for your staff to know who should be there, and who has no business loitering. Not monitoring visitors is an easy oversight that could be costly. Past the basics of security, controlled guest access increases resident satisfaction–especially when you do it right. Making it simple and convenient for guests to enter makes your residents’ lives easier, and happier. And simply put, residents who enjoy the convenience and a sense of security at your property will want to stay around.

Make Guest Policies Clear

An important part of the successful management of guest access is making your policies clear to residents from the very beginning. From the number of guests allowed in a unit at a time, to how many nights they can stay in a row, to when and how often they can join residents at amenities, lay out your policies in every lease agreement. Whatever rules you decide to set, it’s important to enforce them equally and often to avoid residents abusing your policies and causing problems at your property. 

The Best Way to Give Visitors Access

Once your policies are set in stone and made clear to your residents, it’s time to decide how you’ll give guests access to your residents’ homes. Considering we are in the 21st century, you’d be amiss to not consider a PropTech solution first. Property management software automates and simplifies old processes and makes guest access a breeze.

ManageGo’s software works together with our key safe to allow highly secure, seamless guest access. It’s as easy as residents going online or using our mobile app to submit a request. They can grant any guest access on either a one-time or recurring basis. This flexibility is ideal for the variation in the types of visitors residents have these days–they can give the dog walker recurring key access, or give a friend one-time access for the night. 

One thing you should be looking for when considering software is its security. With ManageGo, keys are pin-protected at pickup and require ID verification from guests, so no keys are falling into the wrong hands. Additionally, residents receive a notification any and every time their keys are handled–via text or email–for maximum peace of mind. Whether you manage a small building or a large multifamily property, our system is a flexible, intuitive solution to the problem of guest access.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

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