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Don’t Let Just Anyone In: How to Successfully Manage Guest Access

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The beauty of a multifamily property is the eclectic mix of residents and their guests that come together to create a vibrant community. But with so many different people coming in and out of your buildings, it’s imperative to have systems in place to manage the flow of property guests. In order to successfully manage guest access, you’ll need to understand just why controlling it is important, make your guest policies clear, and make a plan on just how you’ll manage the circulation of visitors.

Why Controlling Guest Access Is Important

Well, you don’t want to let just anyone into your property–especially if you have inviting amenities. Having a log of every authorized guest makes it easy for your staff to know who should be there, and who has no business loitering. Not monitoring visitors is an easy oversight that could be costly. Past the basics of security, controlled guest access increases resident satisfaction–especially when you do it right. Making it simple and convenient for guests to enter makes your residents’ lives easier, and happier. And simply put, residents who enjoy the convenience and a sense of security at your property will want to stay around.

Make Guest Policies Clear

An important part of the successful management of guest access is making your policies clear to residents from the very beginning. From the number of guests allowed in a unit at a time, to how many nights they can stay in a row, to when and how often they can join residents at amenities, lay out your policies in every lease agreement. Whatever rules you decide to set, it’s important to enforce them equally and often to avoid residents abusing your policies and causing problems at your property. 

The Best Way to Give Visitors Access

Once your policies are set in stone and made clear to your residents, it’s time to decide how you’ll give guests access to your residents’ homes. Considering we are in the 21st century, you’d be amiss to not consider a PropTech solution first. Property management software automates and simplifies old processes and makes guest access a breeze.

ManageGo’s software works together with our key safe to allow highly secure, seamless guest access. It’s as easy as residents going online or using our mobile app to submit a request. They can grant any guest access on either a one-time or recurring basis. This flexibility is ideal for the variation in the types of visitors residents have these days–they can give the dog walker recurring key access, or give a friend one-time access for the night. 

One thing you should be looking for when considering software is its security. With ManageGo, keys are pin-protected at pickup and require ID verification from guests, so no keys are falling into the wrong hands. Additionally, residents receive a notification any and every time their keys are handled–via text or email–for maximum peace of mind. Whether you manage a small building or a large multifamily property, our system is a flexible, intuitive solution to the problem of guest access.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

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