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3 Keys to Sourcing Reliable Maintenance Vendors for Your Properties

Maintenance is a make or break facet of property management…pun intended. Efficient, quality, and reliable maintenance work ensures that both your property and your residents are taken care of. But how can you know that your vendors are qualified, trustworthy professionals? If you’ve been in the industry a while, you’ll be the first to know it can be a challenge to secure the right workers for any given maintenance job. And if you’re new to the business, you’re probably wondering… “where do I even start?”

As always, we’ve got your back! Here are our three keys to sourcing reliable maintenance vendors for your properties. 

Know Where to Look

Your first instinct might be to type in the type of contractor you need into your Google search bar. But before you dive into that deep end, let us stop you there. Odds are, that general search will produce thousands of search results, and how can you know the one you pick will be a reliable, long-lasting vendor that’s fit for the job?

Our first piece of advice in finding maintenance workers is to lean on a trusted network of property management professionals. Word of mouth is almost always going to be a good bet, though you’ll definitely be working with quality over quantity. Further, you could seek out maintenance-specific job boards; though these aren’t often multifamily property focused.

A recent development to certain property management software includes job boards built-into maintenance platforms. This is by far the simplest, most reliable source for maintenance vendors in property management. For example, ManageGo’s brand new feature, Worksource, allows users to request quotes from local contractors straight from their maintenance tickets. In one place, your team can request job-specific workers that are trusted by property professionals. How much easier could it get?

Don’t Overlook Specialists

It might be tempting to hire one company to cover all maintenance needs, but property maintenance is a huge umbrella covering many areas of expertise. From pest control to roofing to electrical and plumbing, expecting one professional or company to excel in every one of these areas is unrealistic at best. When searching for contractors, make it a priority to search for specialists. In ManageGo’s Worksource, easily filter vendors by specialty, to guarantee your vendors reflect your needs.

Be a Great Employer

Just as you’re eager to hire great vendors, vendors are eager to work for great employers. Once you’ve managed to secure reliable contractors, the next important step is to keep them coming back to work for you. The best way to do that? Be a great employer! You (hopefully) know how to retain your onsite staff, but retaining contractors requires a different approach. Check out our three tips enhancing your vendor relationships to start off on the right foot with your new hires.

No matter your business goals, ManageGo has your back. Request a demo today to discover how our software solutions can benefit you and your unique property management needs. Or, connect directly with one of our experts and get started on your journey to better property management. Plus, subscribe to our monthly newsletter to explore the industry, get the latest company news, and be the first to know about special announcements!

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

ManageGo Books Is Better Than Ever (Plus More Software Upgrades!)

Summer’s been busy as the ManageGo team worked to make our software better than ever, enhancing everything from Packages to Books! As the days cool and autumn rolls in, here’s everything new you’ll enjoy when using ManageGo:

Improvements to the Login Experience

  • Ditch the hassle of temporary passwords and experience an easier login experience. Whether creating a new account or resetting a password, all users (property managers and residents alike) will now receive a link to set or reset their passwords. 

Resident Notifications for Maintenance Tickets

  • With every email notification for a maintenance ticket, residents will now find a direct link that opens their portal and takes them straight to the ticket – for enhanced navigation. 

Legal Notices in ManageGo Books

  • Books users can now add Notice/Legal statuses to leases. Add a customized status, payment acceptance, or recurring charge rules, so your team can easily see those leases that need special attention.

Other Enhancements to Books

  • Finding residents in ManageGo Books just got easier! When viewing a resident profile in the Management Portal, simply click the MG Code under their infortmation to view the same occupant in Books.
  • Payment acceptance in Books is here! Choose from three levels of payment acceptance:
    • Unit Level: Restrict payments from a single unit.
    • Lease Level: Restrict payments from a specific lease. Other leases for the same unit will be unaffected.
    • Occupant Level: Restrict payments from an occupant for any unit, across the board. 

  • Users can now set Building and Unit types as Rental, Commercials, or Condo/HOA for more intuitive organization. 
  • Offering rent-stabilized units with the Office of Rent Administration (ORA) in New York City? Check out our brand new DHCR Reports tool to analyze and compare rent-stabilized leases over a two-year period.

A New Level of Package Management Efficiency

For property managers with our Packages & Deliveries feature, read on to see what’s new. Don’t have access to the feature? Connect with our experts to see what you’re missing!

  • Introducing: Self-Pickup! Whether they’re logged into the Resident Portal or simply viewing their email notification, residents can now mark their own packages as picked upwith just the click of a button.
  • Enjoy a fresh user interface adapted for small displays (like your smartphone!) for a more seamless package-adding workflow for your staff. 

Say Goodbye to These Bugs

  • Attach an image of a delivery – or don’t. Package email notifications will now send either way.
  • Residents can now seamlessly download their monthly invoices, straight from their emails. 

Be sure to share these updates with your residents so they can enjoy these enhancements, too. And as we continuously upgrade the ManageGo experience, don’t forget to subscribe to our newsletter to be the first to know about what’s new! No matter your business goals, ManageGo has your back. Request a demo today to discover how our software solutions can benefit you and your unique property management needs. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

Behind the Books: Property Management Accounting is Easier Than You Think (Proptea Podcast Ep. #5)

The PropTea Podcast is officially back, and we’re diving head first – behind the books! In this exciting new episode, our host Erica Patterson breaks down everything you need to know about property management accounting. From basic accounting terms to common accounting mistakes to avoid, we’re sharing exclusive tips on how you can balance your books with ease. 

What are some basic accounting terms every property manager needs to know?

Erica: Accounts payable or AP…is what your business currently owes from vendors…Accounts receivable, which is commonly known as AR, is what you’re currently owed for your services. Accrual accounting is a method of accounting where income and expenses are recorded as they happen whether or not money has been exchanged yet…Cash accounting is a method of accounting where income and expenses are recorded only once the money has been exchanged…You have a General Ledger or G/L for short, which is a complete record of all your business transactions…Bank reconciliation is the process of ensuring that the G/L or General Ledger matches the actual statement balance across your accounts for accurate reporting…Chart of accounts is the classification of your transactions as your main reference in property management accounting including assets, equity, expenses, income, and liabilities.”

What’s your biggest no-no in accounting?

Erica: “You might not even think this is actually still a thing, but relying on paper records. It is 2023 people. We need to put the paper down and pick the iPads up. So this one is our biggest no-no of accounting. Believe it or not, businesses are still relying on old-school paper and pencil for accounting, which to me is baffling because I could not for the life of me even think about managing some type of accounting on pen and paper…Digitizing your accounts makes it more efficient, it makes it more secure, and it also makes it more accurate, boosting your company’s value overall and saving you time and money. I don’t see why you wouldn’t go digital.

Follow us on TikTok!

How can I avoid common accounting mistakes in property management?

Erica: “Luckily we have built a solution…ManageGo Books: the accounting platform built for property managers! With ManageGo Books, you can enjoy a modern interface that will help you digitize your accounting, organize your classifications clearly with a chart of accounts, and…reconcile right from our platform and run automated and memorized reports. Using a property management software, as opposed to general accounting software like QuickBooks will help you streamline your management and processes all in one place.”

For a deeper dive into common property management accounting mistakes, bonus accounting tips, and our monthly wellness tip, listen to the full episode above! And now that we’re back, be sure to tune in every month for a new episode giving the ultimate lowdown on all the latest trends happening now in the real estate industry – from industry leader advice to wellness tips for better work/life balance.

No matter your business goals, ManageGo has your back. Request a demo today to discover how our software solutions can benefit you and your unique property management needs. Or, connect directly with one of our experts and get started on your journey to better property management. Plus, subscribe to our bi-weekly newsletter to explore the industry, get the latest company news, and be the first to know about special announcements!

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

Introducing a Better Way to Manage Packages (& More Software Updates!)

Summer is right around the corner, and there’s more to look forward to than just pool season and backyard barbeques! As always, we’ve been working hard to improve the ManageGo experience, so you can spend more time enjoying the nice weather, and less time worrying about complications at your property. Check out some of the recent updates we’ve made to our software:

Packages & Deliveries

We’re already obsessed with our Packages & Deliveries tool, but it just got even better! Your team can now add packages in bulk within the concierge portal, rather than just one at a time. This’ll save you time and get packages into your residents’ hands faster – it’s a win-win all around.

Software Updates & Bug Fixes

As exciting as big improvements are, we’re just as tuned into the details. You’ll find these updates and bug fixes throughout our platforms:

What’s New in the Admin Portal

  • Your team now has the option to cancel and exit the “Close & Send Email” window when closing maintenance tickets and following up with residents.

Updates to Rent Manager API Integration

  • We now post lease renewals through Rent Manager API. 

And that covers it for now – we hope you’ll find these enhancements useful! We’re always making updates to better serve you, so be sure to check back to stay up-to-date with everything new happening here at ManageGo. You can even subscribe to our newsletter to be the first to know about special announcements and explore the industry further.


No matter your business goals, ManageGo has your back. Request a demo today to discover how each of our customizable solutions can work for you. Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

Desperate for More On-Time Rent Payments? You’ll Love Our Latest Software Updates

Spring is on the way and with it, we’re bringing new updates to our software! Check out what’s new in ManageGo this month:

Introducing Lvble

Say goodbye to late rent payments and hello to stable cash flow. Lvble pays rent for residents – well, sort of. Thanks to our partnership, residents can now choose Lvble as a flexible payment option. This allows them to pay rent in installments, while Lvble pays you in full by the first of every month – guaranteeing more on-time payments than ever before. 

What’s New in the Admin Portal

  • You can now analyze data on recurring payments! It’s as easy as going to Reports > Payments to generate a report on all recurring payments. 
  • Closing Ticket templates now support links. Add any link to your Closing Ticket messages, like a link directing residents to leave a review of their maintenance experience.

Updates to the Resident Portal

Property managers can now disable the “choose date/time” option available to residents in the Access Granted portion of a maintenance request. If disabled, residents will no longer see this option when filling out a new maintenance request – giving you more flexibility in making repairs.

More Data in the Concierge Portal

You can now enjoy our Reports tool on the Concierge platform! Generate report spreadsheets on any one of our concierge features. Plus, we allow you to create custom columns relevant to the data you need. Once you have your report subject and columns, take it a step further by filtering your report to see the exact information you’re after – no more and definitely no less. 

Software Improvements & Bug Fixes

  • You and your residents will now receive a notification if a payment is reversed after a refund.
  • You’ll now see the balance of a current lease, even if a resident hasn’t been assigned to a lease on the Set RL Lease page.
  • Rental Application fees are now processed through DeepStack.
  • We’ve corrected a bug on the Admin Portal where the unit and facility count was showing incorrectly.

We hope you’ll enjoy these new improvements to our platform, and as always, don’t forget to subscribe to our newsletter to be the first to know about all new enhancements to the ManageGo experience!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management.

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

4 Common Accounting Mistakes to Avoid in Property Management

We get it, you didn’t necessarily sign up to be an accountant when you became a property manager – but that doesn’t mean you’re exempt from the responsibility. If that were the case, we could think of a lot of tasks we didn’t sign up for that we’ll just forget about! 

In all seriousness, quality accounting is essential to successful property management, so it’s best you start reading up if you haven’t already. Whether you’re new to property management or just need a quick refresher on accounting best practices, here are 4 common accounting mistakes you should know about (and how to avoid them).

Miscategorizing Costs

The first step towards accurate accounting is categorizing your costs correctly. It seems simple enough, but the reality is, property management comes with a lot of different classifications, and it can be easy to miscategorize. Miscategorizing your costs can lead to confusing records and even inaccurate statements. Whatever accounting system you decide to go with, make sure there’s a chart of accounts to keep your costs as clear and organized as possible and avoid the consequences of messy classifications.

Relying on Paper Records

We covered this one in our last blog, 4 Reasons You Need to Take Your Accounting Digital as a Property Manager, but in case you missed it, relying on paper records ranks up there with our biggest no-no’s of accounting. Digitizing your accounting makes it more efficient, more secure, and more accurate – boosting your company’s value overall and saving you time and money. Plus, physical documents and records, like paper receipts, are at a much higher risk of being lost, stolen, or destroyed compared to their digital counterparts. Lucky for you, ManageGo is just about to release our brand new accounting solution! With our modern technology and easy-to-use interface, going digital with your accounting has never made as much sense as it does now (and you can ditch those paper records for good). 

Failing to Reconcile Accounts

Any proper research will tell you that reconciling your accounts is an essential step in good accounting. Reconciliation of your accounts just means that you’re comparing your internal records with external ones to ensure there are no discrepancies in your reporting. Failing to do so is detrimental to your business’s financial health; plus, you’re almost guaranteed to be slapped with a fine for it.

Neglecting to Run Reports Regularly

Financial reports are essential to sound decision-making throughout your business, and neglecting to run reports regularly is a rookie move that’s, unfortunately, a common mistake. Making use of the right accounting software to run reports simplifies this process, and makes obtaining the data you need a breeze. With ManageGo’s system, pull reports on everything from properties and receivables to vendors and payables, and of course your essential financials.

But it’s not just the fact that you need to run reports – you should also be confident that they’re accurate. After all, if your numbers don’t reflect the facts, it’s hard to make informed decisions for your business. For more on how to increase accuracy within your accounting, check out our recent blog post here.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. Plus, subscribe to our weekly newsletter to explore the industry, get the latest company news, and be the first to know about special announcements!

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

Streamline Tasks & Improve Efficiency With Our Brand New Accounting Software

Those rumors you’ve heard circulating recently? We’re dropping in to let you know we have some insider information. That’s right, what you’ve heard…it’s true. No, not the rumors around Miley Cyrus’ newest single (though, we’re definitely #TeamMiley). Of course, we’re talking about our newest product launch…

Accounting!

When we thought about the one thing our property management software was missing, it always came back to accounting. After all, it’s one of the most essential aspects of any business, and an all-in-one property management software wouldn’t be complete without it. 

But what makes our Accounting software stand out from the rest (besides its modern and intuitive design)? It’s the fact that you’ll enjoy zero additional fees. That’s right, you get what you pay for, and that’s that. Come to think of it, that goes for all ManageGo products. 

Apart from that, here’s a quick rundown of what you can expect from our newest launch!

ManageGo’s Accounting Solution

Designed to enhance the management of all your financial information, ManageGo Accounting is the only digital accounting tool you’ll ever need for your property management company. But what can it do for you?

Seamlessly manage your financials and view balances based on your current occupancies, rental prospects, entire buildings, entities, and even rental assistance agencies. Plus, manage customer and vendor balances, and pay bills. You’ll find all bank, credit card, and loan information in one place, where you can add new items, make deposits, and print checks. A dedicated chart of accounts makes it easy to classify every transaction, reconcile accounts, transfer funds, run audits, and much more. When you’re ready to generate reports, you’ll find data for everything from properties and receivables to vendors and payables, and of course your essential financials. The best part? You can do this all from anywhere – directly on our modern online platform.

With the launch of this exciting new product, we’ve jam-packed our monthly blogs with property management accounting advice to get you started on your way to successful operations – because when have we ever left you hanging? Discover everything from the basics of property management accounting terms, to the benefits of digital accounting, and even common accounting mistakes you should avoid.

If you already use ManageGo to process payments, manage maintenance, handle leasing, or enhance your concierge, it only makes sense to take care of your accounting in the same place, for maximum convenience and efficiency. It fits seamlessly into our entire product suite, making it easy for you to streamline every task on your to-do list – in one intuitive place. If you’re not already one of ManageGo’s thousands of monthly users, request a demo today to see just what you’re missing.

No matter your business goals, ManageGo has your back. Connect directly with one of our experts and get started on your journey to better property management. Plus, subscribe to our weekly newsletter to explore the industry, get the latest company news, and be the first to know about special announcements!

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

December Software Upgrades in ManageGo You Can’t Miss in the New Year

Santa’s elves weren’t the only ones hard at work this December! From new features to improvements to our interface, the team here at ManageGo made some last-minute enhancements to your ManageGo user experience. Check out what’s new just in time for the New Year:

Accounting Integrations Just Got Better!

With our new Full Balances feature, residents can submit payments based on their current balance. The balances residents see are pulled directly from Yardi or Rent Manager.

Similarly, our new Full Charges feature allows residents to submit payments based on a selection of charges the property manager has applied to their account. Like Full Balances, any individual charges residents see are pulled from your accounting integration. 

Introducing Single Sign-On

Property managers are now greeted with a new page at login, listing all their available ManageGo platforms. They can currently choose between the Admin Platform and the Concierge Platform. Come February 2023, choose from our brand-new Accounting Platform as well–stay tuned for more information! 

It’s good to note, property managers will no longer be able to input custom passwords for residents (we’ve automated it, you’re welcome). Just click the button on the property manager portal to generate a randomized password that will automatically be sent to the resident. 

What’s New in the Resident Portal

  • It’s now easier than ever to make and keep track of one-time, future, and recurring payments thanks to our Payment Page redesign! Residents can now easily select whether they want to submit a one-time or recurring payment, without having to visit two separate pages.
  • Additionally, residents only need to click on one button, “Manage this payment,” to manage recurring payments. Change the amount or the start date and pause or cancel payments, all from one seamless place.

  • Residents will now find their deliveries in their resident portal. By clicking on a package, they can view their PIN, as well as a larger image of the package, for a smoother hand-off experience. 

Enhancements to Property Manager Notifications

All property managers can now choose to receive emails when tickets are closed, not just admin users!

An Improvement for Yardi Users

Property managers using Yardi now have a special setting that blocks residents from entering an incorrect TCode during signup–to save you the headache.

That’s all for now, but stay tuned for more announcements in the New Year–we’ve got a lot planned! And don’t forget to subscribe to our email newsletter to be the first to know about all new enhancements to the ManageGo experience. 

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

What’s New at ManageGo This Quarter? Check Out Our Latest Software Updates

Let us guess, you’ve been wondering what’s new at ManageGo, haven’t you? Well good news for you, we’ve got answers! Quarter 3 came with some exciting new updates and improvements to our software; read on to find out what’s new.

Improvements & Bug Fixes

We fixed these frequent errors so you can work freely:

  • Users can now remove ticket auto-assign rules without errors.
  • Work orders will now download properly when a ticket has a long subject.
  • Users can now add work orders and events without permission to add comments.
  • DeepStack credit card payments now post to Yardi.
  • We now pull charge types for all buildings and display the correct charge type in the resident portal. The credited description on the tenant ledger in Rent Manager will now show correctly.

Faster Payment Processing

Payments will now be processed by the next business day, and credit card reverse payments are now pulled for the total amount.

The Latest in Leasing

We’ve now integrated with Rent Manager! All new leasing and rental application information will be forwarded to Rent Manager with this new upgrade.

For Pending Leases and Rental Applications, you’ll now see a new “Link Account” button. A new dialog box will show and list all Rent Manager accounts found for the unit the applicant has applied for. If the account already exists in the system, you can simply select and link the account. If the account doesn’t exist, you have the option to create a new account in the Rent Manager system. ManageGo will automatically create a new account and push all details to the account. If a lease or rental application gets canceled, ManageGo will delete or disable the account for the ones we created.

Other Updates You’ll Love

  • You can now upload existing PDFs and use them as templates–featuring support for radio buttons & checkboxes, as well as signing directly on PDFs.

Pick from the following form settings:

  1. Management – this field can only be modified by management.
  2. Tenant – this field can only be modified by the resident.
  3. Required field – either management or residents must modify the field.
  • Create “Bundles” consisting of one lease and any number of rider documents. Now you only need to click one to import a lease with corresponding rider documents.
  • Leases can now change back to a draft state for any necessary modifications, up until the resident has signed. 
  • Utilize our new Offline Signing feature to generate a lease and print for offline signing. Just pick “Sign manually” to convert and download the PDF. 
  • Get an email notification whenever a lease is renewed with our new “Lease Renewal” notification option 

What’s New in the Resident Portal Rental Application

Bug fixes & improvements to streamline the user experience.

  • We’ve fixed the inverted guarantor “Not applicable” checkbox error.
  • The inverted previous address “not applicable” checkbox issue has been resolved. 

Accounting Updates to Know

  • In Yardi, residents can make payments by which charges they have as opposed to by the amount. Recurring payments will be made an open balance where we process the sum of their remaining charges at the end of each month.
  • In Rent Manager, rental application fees are now posted to the Rent Manager system. 
  • In Rent Manager, new prefixes have been added to the note section to define the payment type.
    • Credit Card Recurring Payment: [MG-CC-R] 
    • Credit Card One-Time Payment: [MG-CC-S] 
    • ACH Recurring Payment: [MG-ACH-R]
    • ACH One-Time Payment: [MG-ACH-S] 
    • Lockbox Payment: [MG-LBX] 
    • MoneyGram: [MG-CASH]

Exciting Changes to Your Portal Experience

Resident Portal

Residents are now able to update the amount for an existing recurring payment setup without removing the whole setup, and guarantors are now set to “Not applicable” by default.

Property Manager Portal

  • Building groups are now available on User Building Access and User Notification settings.
  • Messaging now auto-corrects the do_not_reply email to the correct community domain URL.
  • We’ve improved the message describing the lockbox auto-assign rule.

ManageGo Portal

  • The Audit log now includes changes for the user’s building permissions, as well as details about a class when they’re first created.
  • Property Manager level “Enable Concierge” has been removed and all features have moved over to the Features page.
  • The Billing page now shows payment statuses including New, Paid, Partially Paid, Payment Failed, and Refunded.

Deals on deals on deals!

Your residents now have access to all the great deals from our partnerships, and you can decide their visibility based on their payment status. All offers are determined by region.


And that does it for Quarter 3! Be sure to stay tuned for all of our software announcements or subscribe to our email newsletter to be the first to know about all new enhancements to the ManageGo experience.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

What You Missed: October Software Enhancements at ManageGo

Fall has come and gone, and we want to make sure you haven’t missed what’s new here at ManageGo! We introduced some new updates and improvements to our software in October and wanted to catch you up. 

Leasing

  • All property managers can now enjoy our NYC Rent Stabilized Lease Renewal feature–find the template in your portal.
  • Residents will now see a notification when a lease is switched back to a draft state from a pending state.
  • Property managers can now print out generated leases and select “Sign Manually” on the final step of lease creation for those residents behind the times of email and the internet. Just scan after signing and upload to update the lease status.
  • “Bundle” your lease and rider documents by region or purpose.
    • For instance, property managers can create a bundle named “NYC” that includes all the documents required by the city. Or, create bundles for rent-stabilized leases, non-rent-stabilized leases, and much more.

Violations

  • ManageGo’s newest feature automatically checks various NYC agencies for new violations and complaints at your properties and uploads them into our maintenance system, so you don’t have to.

Improvements & Bug Fixes

We’ve fixed these common hiccups to enhance the ManageGo experience:

  • You’ll no longer see the error with the empty building list at the concierge login.
  • The deals menu button will never appear without a unit for signers and residents.

Integrations

  • Reversed payments will settle without fail in Remote Landlord and Rent Manager.
  • Future payments have stopped appearing on a user’s payment history in the resident portal.

Our industry changes fast, and we’re constantly introducing new features you won’t want to miss. If you’re not already, make sure to subscribe to our email newsletter to be the first to know about all new enhancements to the ManageGo experience!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!