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Category: Product Features

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What You Missed: October Software Enhancements at ManageGo

Fall has come and gone, and we want to make sure you haven’t missed what’s new here at ManageGo! We introduced some new updates and improvements to our software in October and wanted to catch you up. 

Leasing

  • All property managers can now enjoy our NYC Rent Stabilized Lease Renewal feature–find the template in your portal.
  • Residents will now see a notification when a lease is switched back to a draft state from a pending state.
  • Property managers can now print out generated leases and select “Sign Manually” on the final step of lease creation for those residents behind the times of email and the internet. Just scan after signing and upload to update the lease status.
  • “Bundle” your lease and rider documents by region or purpose.
    • For instance, property managers can create a bundle named “NYC” that includes all the documents required by the city. Or, create bundles for rent-stabilized leases, non-rent-stabilized leases, and much more.

Violations

  • ManageGo’s newest feature automatically checks various NYC agencies for new violations and complaints at your properties and uploads them into our maintenance system, so you don’t have to.

Improvements & Bug Fixes

We’ve fixed these common hiccups to enhance the ManageGo experience:

  • You’ll no longer see the error with the empty building list at the concierge login.
  • The deals menu button will never appear without a unit for signers and residents.

→ Integrations

  • Reversed payments will settle without fail in Remote Landlord and Rent Manager.
  • Future payments have stopped appearing on a user’s payment history in the resident portal.

Our industry changes fast, and we’re constantly introducing new features you won’t want to miss. If you’re not already, make sure to subscribe to our email newsletter to be the first to know about all new enhancements to the ManageGo experience!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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3 Reasons You Need to Offer Automatic Payments to Your Residents

As a property manager, collecting rent at the beginning of each month is the bread and butter of your business. So why would you not optimize this process in every way you can? The second best thing you can do for your rental business is offer an online payment system to your residents–it is the 21st century after all. But the tool that should be #1 on your radar? Automatic payments. As a crucial aspect of your business, and one that’s often much easier said than done, it’s essential to do everything in your power to make paying rent as easy and mindless as possible. 

How They Work

Automatic payments take online rent payments to the next level. Residents can choose a flexible payment method to be charged monthly on a set day, for a set number of months. After this one-time setup, neither you nor your residents have to worry about their rent being paid on time. Here are the top 3 reasons offering automatic payments to your residents is a no-brainer.

Saves You Time and Money

Online payments already cut out the manual processing associated with paper checks and money orders, but with automatic payments, you’ll be saving even more time (and we all understand that time equals money). Even with the ease of online payments, you’re still subject to chasing down missing payments and calculating late fees. By giving residents the option to set up automatic payments, you’re cutting down on both the time and cost of these administrative tasks when residents forget to pay on time. 

Predictable Cash Flow

Ahhh–uninterrupted, steady cash flow. That’s music to our ears. Rent is due the same day every month, yet life gets busy and your residents are bound to forget at some point. In reality, missing rent payments are more often a result of your residents forgetting than being unable to pay. 

Allowing your residents to set up automatic payments increases the predictability of your cash flow. You know exactly how much money you’ll be getting from who each month, without the interruption of missing payments. Having a predictable, steady flow of cash reduces your stress as a business owner and makes long-term planning more feasible. 

Resident Retention

Resident retention: we don’t shut up about it because we truly believe that once you’ve found great renters, it’s invaluable to keep them around. The benefits of automatic payments start with the obvious convenience. After the one-time setup, residents can forget about it. Not only are automatic payments convenient, but they also reduce stress. Seriously, who isn’t stressed out by a deadline–especially when missing that deadline results in late fees? To top it off, this type of payment system allows residents to choose a flexible payment method, receive digital receipts for convenient budgeting, and can even help them boost their credit score. 

Now that you understand why offering automatic payments is advantageous for everyone involved, it’s time to make sure your property management software offers automatic payments for residents.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Exclusive Partnerships for ManageGo Users You Won’t Want to Miss

At ManageGo, our top priority is providing the very best solutions to property managers and their residents. We believe that the best way to do that is by seeking innovative and exciting ideas that make property management easier, in addition to providing residents with the ultimate experience. It’s what we’ve always done, and we’re not slowing down now! Whether it’s new solutions like Leasing (which we just released this year) and Accounting (coming soon!) or exciting new partnerships, we’re always working on what’s next.

When it comes to partnerships in particular, we’ll have a lot to announce in the upcoming weeks. Recently, we secured four partnerships that will give ManageGo clients exclusive access to brands that will enhance property management and even the resident living experience. Through our partnerships we can help you explore and evaluate new opportunities that can make life more enjoyable or even more convenient so there’s more time to do the things you love, whether you’re a property manager or resident. 

Did you think ManageGo could get any better than this? Just wait a few more weeks until we launch our new partnerships and you get to encounter the ultimate experience through various top-rated brands that we consider to be the best of the best.  There’s so much to announce, we’re really excited about what we’ll be sharing and the opportunities we’ll be able to offer you and your residents, and we think you’ll love what’s coming. So stay tuned to join the celebration and make sure you don’t miss a thing — the industry’s best all-in-one tool for smarter property management is about to get even smarter.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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ManageGo Enhancements You May Have Missed in Our Software This Quarter

We’re well into spring now, and summer will be here soon!  While that’s one exciting thing on the horizon, we’ve got a few exciting things that are already here.  Let’s take a look at a few ManageGo improvements that are new in Quarter 2.

Leasing

Many of you have requested it, and now it’s here: you can now import pre-existing leases to ManageGo!  Just upload PDFs of your leases to bring them into our system.  This will make it even easier to transition to ManageGo Leasing and take your leasing process digital.

Lease renewals have also been made easier — there’s now a Renewal button for existing leases that transfers data from an existing lease into a renewal, making the process simpler than ever.

Packages

Our Packages feature now supports tracking numbers.  That means that, when you add packages to the system, tracking numbers can be entered as well, either by typing them manually or with a USB barcode scanner.  You’ll also be able to search packages by tracking number, putting more information at your fingertips than ever before.

Accounting integration

Great news for our Yardi clients who have API integration:  payment notes will now be posted to Yardi.  You’ll now be able to see any note your residents attached to their payments directly from Yardi.  That’s not all — Tenant Invoicing is now available for Yardi API clients, bringing that fantastic feature to even more users.

For those looking for a new accounting solution, you’re in luck! ManageGo has recently launched our own accounting software, making our software suite that much more complete. Skip the multiple accounts and integration processes and modernize your accounting. Get in touch with our sales team today to learn more.

Engage

Residents can now reply to Engage posts without logging into ManageGo.  There’s now a link in email notifications for new Engage posts that allows residents to reply quickly and easily.

There are also a number of smaller bug fixes and improvements all over the platform to keep things running smoothly.  

That’s it for now, but make sure to stay tuned — we’re always working to improve, and we’re sure to have more to announce soon!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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How to Set Rental Application Fees as a Property Manager Easily

If you manage rental properties, you’re almost certainly familiar with application fees already.  Still, it’s important to talk about them, since they’re an important part of the application process and, consequently, of your business.  Here are a few tips to help you make sure you’re getting the most out of your rental application fees.

Make sure to specify that application fees are non-refundable

You don’t want there to be any confusion regarding refunds for application fees.  Make sure any applicants understand how the fee works and that they won’t be getting the money back.  That way, you’ll hold onto the funds and avoid creating potential trouble for yourself down the road.

Consider the role credit and background checks play in your screening process

If you use a third-party service to conduct credit or background checks on your applicants, they’ll probably charge you a fee for their services.  Make sure to take that into account when deciding how you should set your fees.  Do you want to include that charge in your application fee?  Do you want to charge applicants the screening fee separately?  Do you want to cover this fee yourself?  Keep these questions in mind and set your fees appropriately.

But why mess around with a third-party service when ManageGo rental management users get it for free? That’s right! To help streamline your application processes, we’ve partnered with Weimark to run these background checks for you, on us.

Know who you want to charge application fees to

Not everyone charges application fees to every applicant.  Some property managers do collect a fee with every application, but others only charge their top candidate.  Some say that the best practice is to charge an application fee to only those you plan to seriously consider approving.  No matter your choice, make sure to stick to it as you receive applications.

Know your local laws about application fees

Some cities and states set a maximum on the amount that can be charged in application and screening fees.  It’s your responsibility to know whether there’s a limit in effect in your area, to know what that limit is, and to not exceed it.  You can check with authorities in your jurisdiction on this if you’re unsure.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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The Easiest Way to Collect Rent Without Worries of Late Payments

Every property manager wants to make sure that all of their residents are able to make their payments  — after all, that’s how they make their money!  Online payments are easiest for you, but not for all of your residents.  Some people simply aren’t comfortable with technology and won’t want to pay online.  So what can you do?  Here are 3 great potential payment methods that don’t require any computer use by your residents.

1. Paper checks by mail

Checks may have experienced a major decline in use, but they’re still the preferred rent payment method for many residents.  To some people, it’s the simplest, most straightforward mode of payment.

One potential problem with checks is handling them on your end as a property manager.  It can be a real pain having to manage, keep track of, and deposit checks yourself.  That’s why ManageGo offers to do the work for you with our Lockbox service.  Let your residents send checks to us, and we’ll automatically upload the checks to our online platform and deposit the funds to your account electronically!

2.  In-person collection

In-person rent collection can definitely offer some benefits.  It’s a sure way to remind anyone who forgot to make their monthly payment, and when you collect a check or money order in person, you won’t need to worry about when or if it will be delivered by mail.

If you do perform any rent collection in person, know that you shouldn’t accept cash payments.  It’s impossible to document them properly, and that can lead to trouble if there’s a dispute about a payment.  If you have any residents who do prefer to pay in cash, ManageGo’s MoneyGram payment option is a great alternative.  Your residents will get to pay cash, and you’ll get full documentation and the convenience of easy electronic deposits.

3. Paper checks in a dropbox

Another option is to provide a dropbox where your residents can drop off a check each month.  This can be a convenient option because it combines some of the best aspects of checks by mail and in-person collection: a secure dropbox offers security and immediacy, like in-person collection, while also cutting out the need to visit every unit to collect payments, like checks by mail.  Keep in mind, though, that with this method, you’ll still need to handle checks yourself, which, again, can be a lot of work.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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New Year, New Updates: What We Improved in January

ManageGo App Upddates

2022 is off to an amazing start here at ManageGo! In January we re-leased our leasing solution, which takes us one step closer to truly being the #1 all-in-one software solution for property management.  We also made some important updates to our resident app.

Here’s a recap of a few of our newest features.

1. New Engage notifications

We now offer residents the option to receive emails letting them know about new Engage posts. This allows residents to stay up to date with everything happening in their building. They can choose between two options: New Engage Post, which allows for real-time email notifications whenever there’s a new post or Engage Daily Summary, which will send a daily summary email showing a list of new posts from the previous day. 

2. New post and comment abilities 

We have added the ability for you to moderate and decline posts and comments before they are live, and for your residents to remove posts and comments from Engage. You as the property manager have control of these settings, so residents will only be able to delete their own posts and comments if you allow it. 

3. Inactive menus

You may have noticed that your ManageGo sidebar menu just got longer! We decided this is a great way to show all of our active clients the full power of the ManageGo platform. If you see a solution you didn’t know we offered, simply fill out the form and speak with us today to get it turned on! 

4. Mailer is now Messages 

We rebranded Mailer as Messages! It is the same feature we love, just with a new name. With Messages, you can send your residents important information directly by email. You can also create and save templates for common communications like inspection notices, maintenance issues, and more! 

Stay tuned for our February releases! 

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Everything You Need to Know About The ManageGo Leasing Solution

When we started working on our leasing solution, we knew that we didn’t want to have just a leasing solution; we wanted to have the very best leasing solution available, something that would completely change the way you think about leasing.  We wanted to change the entire process from a major headache into the easiest process in your world.  Now that our platform is here, we think that’s exactly what we’ve done.  Here’s why:

Our leasing platform was built to put an end to the struggles that exist around leasing today.  You’ll be able to handle every part of the leasing process online, from drafting documents all the way up to and through signing the lease.  Everything can be done in the ManageGo portal, and every step is logged in our system, where it’s easy to look up later.  You’ll completely avoid the problems caused by trying to manage physical documents, and you’ll be amazed at how much easier an all-digital leasing system is.

The platform also offers you the convenience of managing everything related to leasing in just one place, from the start of the process to the very end.  Design your own lease and rider templates so you always have exactly the documents you need, view and manage all of your leases in one place so you know what’s going on, and get notified in advance about expiring leases so you’re able stay ahead of the curve.  With ManageGo, you’ll be able to do it all.

Our Leasing system is made to be a great fit with other ManageGo features too.  If you’re already using ManageGo to process payments, manage maintenance, or accept applications, you’ll see that it’s smooth and simple for you and your residents to use any or all of those systems together, and you’ll love how convenient it is to have all of that in one place.

If you’re already using ManageGo’s other features, it makes perfect sense to take advantage of our leasing platform too.  It’ll connect perfectly with other parts of the system to make sure you’re getting the most out of ManageGo.  If you’re not already with us…well, why not?  Our all-in-one property management solution is already the best available, and it’s only continuing to get even better.  Don’t wait — ask us today what it can do for you!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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3 Must-Ask Questions When Looking for a Resident Maintenance App

What To Look For In A Resident Maintenance App

What’s your maintenance process like?  Are you sure you’re getting the most out of it?  The answer may not be obvious.  It’s not always easy to see where you’re excelling and where you might be able to improve.  Here are a few questions you can ask yourself to assess whether your company’s maintenance operations are as efficient as possible.

How good is our communication with residents?

Communication with your residents is vital to success in maintenance.  For things to really work, residents need a way to report issues to you, you need to be able to ask follow-up questions, and everyone needs to respond in a timely manner.  It’s best to have a platform like ManageGo that allows you and your residents to create tickets and replies through the website, the mobile app, or email.  That way, everyone can reply quickly and stay in touch, no matter where they are.

How good is our internal communication?

Of course, the residents aren’t the only people you need to communicate with.  It’s important for you and your staff to stay connected throughout the maintenance process.  That’s why ManageGo allows you to easily make internal replies, visible to staff only, on the website and mobile app.  It’s also simple to create and send printable work orders for any staff member who needs a paper copy of the details.

How much time do we spend on recurring work?

Maintenance isn’t just about reacting to issues reported by your residents.  Sometimes, you need to be proactive and work to identify problems before they become a major issue.  This might include things like move-in/move-out walkthroughs, inspections, preventive maintenance, and seasonal work.  If you’re not careful, recording and managing tasks like this can result in a lot of extra, unnecessary work for you.  Avoid that problem by taking advantage of ManageGo features like checklists and recurring tickets to simplify things and streamline your process.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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The Best Way to Manage Outdated Residents Using ManageGo Software

Today we’re releasing another highly-requested feature: Easier management of residents that are no longer residing in the building. 

To help clean out the residents in your dashboard to show active renters, we’re introducing a feature that lets residents report outdated roommates or previous residents that are still registered to their unit.

Residents will now see a list of other renters registered to their unit when they log in from the website or mobile app, and they can easily report those renters as outdated.

Once they report it, you can easily go through each one and deactivate the residents that are no longer living in that unit. You can see the outdated residents in your ManageGo Notifications tab, or you can click in the daily email to quickly approve/decline each one. 

To turn on email notifications for this feature, log in to your ManageGo dashboard and enable it by going to Settings > Account > Notification Types > Tenant and check the email named “Roommate Tenant Outdated”.

P.S. You can also always deactivate bulk outdated residents by going to Tenants tab in ManageGo and selecting multiple residents, and then clicking Change Status on top of the page.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management.