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Category: Product Features

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Ready for ManageGo to Get Even Better? Resident and Unit Categories are Now Available!

Today we’re releasing a highly-requested feature: Categories for residents and unit.

Categories come in handy for many different scenarios, here are some ideas:

• Allow amenity reservations for paying residents: You can set up certain amenities to only be available to book for residents that have signed up for a membership. Simply assign those residents to a category called “Amenity members” and then set up the amenity to be available for them.

• Send a mass email to condo owners: When sending an email to residents, you can now choose to only send to specific categories, for example, condo owners vs renters.

• Share documents with sub-leasers: With our document sharing feature, you can now upload files to be seen only by certain residents that fit the category you select.

If you would like to take advantage of this feature, simply log in to your ManageGo admin account and set up categories under Settings > Categories, then navigate to the Units or Tenants page and select the appropriate category from the dropdown. If you have any questions, please call us at 212-300-7950 or email support@managego.com.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Q&A: How to Use Our Building Groups Feature to Optimize Property Management

Question:

“Our building portfolio is divided between different managers; when they go to the payments or maintenance sections, they only want to see their buildings. We know that one can easily select a list of buildings from the buildings filter, but it would be great to be able to save the filter for future use instead of filtering each and every time the page is refreshed.”

This week’s question by: Hamilton Group

Answer:

Hi,

We will suggest 2 different ways to solve your 1 question (complimentary of course!).

#1: Make use of the Building groups feature

This feature allows you to create a group with a custom name (e.g., Ben’s buildings) and select which buildings should be in the group. Now you can simply filter by the group name.

Click below to learn how to set up groups. (Spoiler alert: It’s super easy!)

#2: Limit users’ access to only their buildings

If a specific user truly has no business with other buildings, consider restricting the user to only have access to the buildings they manage. No need to filter anymore. Ever.

You can click below to learn more about grouped buildings.

I hope this answers your question!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Preventive Maintenance Just Got Better: Scheduled and Recurring Tickets

With our recent release of the new ManageGo interface, we’ve added a highly-requested feature to maintenance tickets.

You can now schedule requests in advance, and set up an automatically recurring schedule for requests. This is very useful for tasks that repeat themselves, like monthly or annual preventive care, asset inspections, permit renewals, and walk-throughs.

We made it very flexible and easy-to-use so you can get the most out of this new feature.

Another one of the features that we included adds a checklist option to all tickets. You can specify a detailed list of tasks to be done for a particular ticket, and follow along as they get checked off one-by-one. You can also set up checklist templates which you can drop into any maintenance ticket.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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How to Accept Check Payments Like a Pro with Lockbox

We’re excited to announce that Lockbox check payments are now available to all your residents! Check payments will be deposited in your bank account just like ACH payments, and they’ll be reflected on the payments page in ManageGo.

Put an end to check handling by having your residents send checks to your own ManageGo address, and we’ll process and deposit the checks into your account.

  1. Residents send checks by mail to a unique address
  2. We process and deposit the checks to your bank account
  3. We display the incoming payments on the ManageGo admin website
  4. We post the incoming payments to your accounting software
 

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management.

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How to Accept Cash Payments in the Digital Age with MoneyGram

We’re excited to announce that MoneyGram payments are now available to all your residents. Cash payments will be deposited in your bank account just like ACH payments, and they’ll be reflected on the payments page in ManageGo.

Put an end to cash handling and money orders, by having your residents submit cash payments through MoneyGram or a MoneyGram affiliate.

When you log in to your account on ManageGo, you’ll see a unique MoneyGram Unit Code next to each unit. Your residents can use this code to make payments to their unit. (The Unit Code is also displayed in the Profile section on the resident portal).

We prepared marketing materials and letters that you can send to your residents to notify them about MoneyGram payments, and also to explain the process.

How it works:
• A resident walks into any MoneyGram location
• They complete the standard payment form, and include their unique Unit Code
• MoneyGram notifies us of the payment
• We deposit the money in your bank account
• We display the paid amount on the ManageGo portal

To get started with MoneyGram, call us at 212-300-7950 to enable it for your account. Once we turn it on, just notify your residents and tell them where they can find their Unit Code!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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How to Manage Security Deposits With Ease Thanks to Obligo

In our many years of dealing with property managers, we’ve often come across a concern that’s shared by many of you: How to handle the complexities of taking and holding security deposits.

As you know, security deposits are tangled in legalities. Landlords are required to store the money in a separate interest-bearing account, they need to send annual interest notifications, and there’s a tight window for returning the deposit.

With ManageGo‘s integration with Obligo, you can now take advantage of their ideal solution for property managers and residents. Obligo takes over the entire process, from taking the deposit to distribution. And best of all, Obligo is completely free for property managers.

How it works:
1) When a resident completes the Rental Application process on ManageGo, you have the option to send them an automated message to make a security deposit with Obligo.

2) The resident has two options:
a) They can either pay the entire amount upfront, just like they would usually do, but Obligo would take care of it instead of you. Or,
b) They can choose to not pay the security deposit at lease signing, and instead opt to provide their payment information to Obligo to be used in case it’s needed at the end of the lease. For a small monthly fee to the resident, Obligo will validate and store the payment account, and provide a guarantee to the property manager.

3) In case you need to charge the security deposit after the lease ends, you simply submit your request to Obligo; they’ll front the money for the amount you requested and deposit it to your account right away. They’ll then collect the money from the resident.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Maintenance Has Never Been Easier! Integrate Your Requests with RentManager Today

In addition to our payments integration with RentManager – where we automatically import rent payments in real time – we now also do the same for maintenance tickets!

When a resident creates a maintenance request via the ManageGo app, website, or email, we will also create a RentManager Issue.

Maintenance requests will also be updated with the current status, so you can easily track open and closed tickets.

If you would like to take advantage of this feature, or if you have any questions, please call us at 212-300-7950 or email support@managego.com.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Things are Changing: Welcome to the New ManageGo Interface

The next time you log in to your ManageGo account, you’ll notice things look a little different. That’s because we’ve launched a major update to our web and mobile interfaces!

Change can be tough, but we truly believe that this new release will make property management easier and more efficient.

We’ve added helpful tips throughout the website, and prepared a Help Center where you can read and watch tutorials on how to navigate the new interface.

Some of the new features you’ll see:

• Access Granted
Residents can now specify up to 3 convenient time slots for management to enter their apartment. Instead of going back and forth figuring out a time that works for everyone, residents can now indicate their preferred time slots while creating their work order request.

• Ticket checklists
You can now add a to-do list to maintenance tickets, where maintenance users can check off completed tasks.

• Reply Permissions
Set up a role-based ticket reply system, where users within your company can either respond to residents, or only internally, or not at all. This ensures the comments are always on par with what residents expect.

• Multiple Categories
Maintenance tickets can now be assigned to multiple categories, making it easier to manage multi-faceted work orders.

• Multiple Assignees
Tickets can now also be assigned to multiple people at once, making it easier to automatically distrubute tasks and work orders.

• Flexible Settings
We fully expanded the settings section to allow for much greater flexibility in individual user settings.

• Push Notifications
You’ll now receive instant push notification using the new mobile apps for iOS and Android.

• Improved Search
Filter and search in Payments and maintenance Tickets with easier selections, including multiple buildings and accounts.

• Cloud Storage
Store your property documents in the cloud, and share your building and resident files with your team and residents.

• Payments QuickView
We have optimized the way you see incoming payments to include related transactions and bank reconciliations.

• Lockbox
We now accept checks-by-mail from your residents and deposit them to your bank account, and recording the payments on the resident dashboard. Learn more about Lockbox here!

• Cash Payments
With our partnership with MoneyGram, residents can now make payments with cash at any of the thousands of MoneyGram locations.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Rental Applications Have Never Been Easier Thanks to ManageGo

Speed up the application process for you and your residents with an easy-to-use online solution with ManageGo!

Collect information: Collect employment information, annual salary, recent rental history, and more

Background checks: One-click background checks and and criminal reports

Guarantor forms: Add guarantor forms automatically or per-apartment

Payments and fees: Collect fees and deposits online with ManageGo payment processing

Document upload: Residents submit payment stubs, identification, and more

Convert to tenant: Convert approved applicants to ManageGo users, and start accepting online rent payments immediately

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management.

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Big News: ManageGo Software Now Fully Integrates With RentManager

Payments and balances are now synced automatically between you and your residents! 

What this means for you: All transactions are now automatically recorded in real-time to RentManager, so you can keep track of your apartments and residents without having to lift a finger (we mean, without having to import files and deal with delays).

What this means for your residents: Your residents can now view payment history and balances directly in their ManageGo dashboard. We pull it in real-time so they stay up to date on their activities.

Ready to get started?
Contact our dedicated support team and we’ll get you up and running.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management.