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Category: Resident Experience

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5 Resident Events to Get Into The Fall Spirit

The air is crisp, the kids are back in school, and everything feels just a little cozier. That’s right–fall is officially here! Although summer is synonymous with pool parties and backyard BBQs, we believe autumn is the ideal event season. With cooler temperatures and lively holidays to pull a theme from, September to November is the perfect time to bring the community together. Not only are events just plain fun, but they also serve to enhance your residents’ experience which is crucial to resident retention and good recommendations for your properties. Keep reading for 5 event ideas to get your residents in the fall spirit! 

Pumpkin Painting

Pumpkins are the motif of the season and the perfect canvases to express your creativity. Hosting a pumpkin painting event is a simpler and safer alternative to carving, but still good ole fun for the entire family. Host this event in an outdoor amenity space and don’t forget to advertise it around your property.

Black Light Yoga

Spice up your regular resident yoga classes and glow with your flow! Bust out some black lights to set up in your activity space and provide glow stick jewelry to amplify the black light effect. Elevating a class you already offer is a smart way to increase resident engagement and bring in new participants all year round. Dress code: neon activewear!

Fall Watch Party

Nothing says fall like a cozy watch party. Whether it’s a spooky kid-friendly movie like Hocus Pocus or a live stream of a popular football game, bring your residents together around a screening event this season. Decorate depending on your theme and make sure to provide complimentary snacks for the occasion. Happy watching!

Costume Contest

With the month of October practically revolving around Halloween, it’s only fitting to host a costume contest for your residents. Serve refreshments and hand out gift bags filled with Halloween treats, elect three of your most creative staff members to judge, and tell your residents to show up in their best ensembles. Award your winners with a free amenity pass, or a gift certificate to a local coffee joint. Bonus: extend the invite to pets and double the fun.

“Residentgiving”

So you’ve heard of Friendsgiving, but what about hosting a “Residentgiving” this season? Everyone loves a good excuse to get together and eat their hearts out. Decorate an amenity center with fall foliage and set up a buffet table complete with plates, cups, utensils, and a drink assortment. Have your residents volunteer to each bring a different fall-themed dish for the community to enjoy. This is a great opportunity for residents to get to know each other and experience a classic fall tradition in a new way. 

Keep It Seamless

Whatever events you decide to host this season, they don’t need to be a headache. You’ll want to make sure to advertise your events, keep track of RSVPs, and communicate updates with your residents–but these steps are seamless with property management software like ManageGo.

To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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The Advantages of Letting Your Residents Build Credit (& How They Can)

One relatively recent innovation in the world of property management is the ability for residents to build credit when they pay their rent.  Essentially, rent payments are reported to major credit bureaus, which gives residents a new way to show that they make payments on time and allows them a path to increasing their credit score.

The advantage of a service like this for residents is obvious: they can increase their credit score with no extra effort just by paying rent, which they already do anyway.  But the arrangement offers some perks for property managers as well.  Here are top 3 reasons to consider offering this type of program to your residents.

1. You’ll increase your on-time payment rates

Residents can increase their credit score by paying rent — but that only works if they pay on time.  That means that, if you offer a way for your residents to build credit by paying rent, you’ll be giving them an extra incentive to make sure their payments are submitted on time.  Unlike most other incentives to pay on time (like late fees or the threat of eviction), which are negative incentives and can create awkward situations between you and your residents, the opportunity to build credit is a positive incentive — a reward, as opposed to a punishment to be avoided.  That’s an important difference, and offering this type of incentive will make some of your residents far more willing to always pay on time.

2. You’ll boost digital signup rates

Usually, for a rent payment to be reported to a credit bureau as part of a program like this, it has to be made digitally.  This will encourage some residents who might not otherwise be willing to make their rent payments online to give it a try — and the more residents who pay online, the better it is for you.  Digital payments are far easier for property managers, because they eliminate the need for you to deal with paper checks, money orders, and cash.  If a credit-building program can get more online payments coming in, it will make your life a lot easier.

3. You’ll have an advantage over your competitors

Think about it:  if the opportunity to build credit through rent payments is so good for your residents, of course they’ll want to live at a property that offers them that opportunity.  If your properties offer a credit-building program and other comparable properties in your area don’t, you’ll be able to attract more potential residents and give yourself a better chance of retaining them when their leases are up.  That, in turn, allows you to avoid expensive and stressful resident turnover, which can be a big boost for your business.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Resident Benefits Package: Why You Should Have One

Back in the day, resident benefits packages were offered to those who lived in luxury properties. Fast forward to today, and now all types of rental properties offer benefits packages because it’s become a part of the resident experience. They can cover just about everything!  Think about how amazing your residents would feel with benefit options like air and water filter delivery, 24-hour concierge services, and emergency repairs.  

In today’s blog post, we’ll go into detail about why offering a resident benefits package is a fantastic idea, the different benefits you can include, and how to initiate one for your residents. 

Why Should I Offer a Resident Benefits Package?

Obviously, a resident benefits package is a huge victory for your residents. But have you thought about how you could take advantage of it too? 

The 3 Benefits for Property Managers: 

Increased Revenue

With a resident benefits package, you will have the opportunity to gain more revenue! Yes, you can make more money by charging fees that reflect the value of a certain service. As a property manager, how could you not love that? 

Reduced Workload & Staff

There are some resident benefits like online resident portals, digital maintenance requests, and a streamlined communication system that can relieve part of your staff’s workload. They’ll spend less time diving through emails or answering phone calls, and so much more. Additionally, you’ll be better able to manage your team’s time! 

Increased Resident Retention 

Your benefits package can provide residents with anything. Offering valuable services and simple conveniences to enhance their living experience will make them more likely to stay. What kind of services and conveniences, you might ask? Keep reading and you’ll find the answers to all your questions. 

What Should I Include in My Resident Benefits Package?

You can be creative with your resident benefits package as long as you keep what residents consider valuable in mind and don’t exceed the limits of your property. That said, there are a few key elements you might want to consider including. 

Common Benefits Included in Packages

Here are some of the most common benefits property managers include in their packages:

  • HVAC Filter Delivery and Installation: Sign up for a service that delivers HVAC filters frequently and or/changes out filters for residents. 
  • Refrigerator Filter Delivery: There are services that auto-deliver filters for refrigerator water systems just like HVAC.
  • Virtual Concierge: A virtual concierge can offer a variety of services to residents, like simplifying amenity reservations, deliveries and packages, key management, guest key access, and more. If you’re in need of a concierge solution or looking for a new one, look no further than ManageGo. By including ManageGo’s game-changing concierge solution in their benefits package, residents will fully experience the luxuries of living at your property. 
  • Resident Portal: Give your residents a simple and easy-to-use platform for all their needs, like making rent payments, submitting maintenance requests, accessing community information, and engaging with each other. You might be wondering which resident portal would be best to include in their package. Check out the ManageGo Resident App and you’ll see exactly why it’s the best. 
  • Renters Insurance: The benefits of renters insurance are endless, so imagine how thrilled your residents would be to see it in their package. It literally keeps their stuff safe! Additionally, you can give them the most loved renters insurance company in America, Lemonade. 

How to Implement a Resident Benefits Package

Whether you’re starting fresh with a new package or adding features to a previous one, communication is key. Current residents should be updated on the process accordingly, and for new residents, make sure to clearly explain the services being offered to them.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Hosting a Community Wine & Paint Event for Residents (& How to Do It Easily)

Hosting resident events at your property is an amazing way to keep residents excited about the community and boost the resident experience. Residents should feel more like members of the community and less like tenants, so we thought you could host a Wine and Paint event at your apartment building. We know this involves a lot of planning and time, so we gathered some details just for you in this blog post. Keep reading for more! 

Benefits of a Wine and Paint Resident Event 

It’s a learning experience. 

Your residents would likely enjoy any event, but it’s more memorable and exciting when they’re learning something new. By learning the fundamentals of painting, like how to properly hold a paintbrush, then diving into various painting techniques, residents will leave your event with a new skill and a beautiful work of art to show for it. 

It improves emotional health. 

Life can be stressful. You may not know or be aware of the stress your residents endure daily. Wine is known to be relaxing and soothing to the soul. Additionally, studies have shown that art can be a very therapeutic activity by relieving stress. Ensure that you’re fostering a non-judgemental atmosphere that welcomes all levels and abilities to join in on the fun! 

It promotes resident-to-resident interaction

By creating a relaxing social environment, residents will feel and see it as an opportunity to easily mingle with their neighbors. You never know, someone could leave with a work of art and a new bestie!

It’s a perfect event for residents to make new friends and get to know one another. They can even attend with a group of their best pals so they can all hang out together!

Let’s get you started! 

Choose your event format: You can host a Wine & Paint resident event either in person or virtually. We’ll let you decide which design is the best choice for your property. 

Let residents know what’s provided: Will it be guests bringing the wine or are you providing drinks? Can’t make a decision? Well, we suggest you provide residents with the painting supplies and have them bring beverages of their choice because now all you need is an instructor. 

Ask residents to RSVP: The capacity depends on the size of your event space. If your capacity is limited, use this to your advantage and emphasize that in your promotions. Wine and Paint events are usually a big hit, so try to make sure the space can fit at least 15 people. 

Market the event throughout your property: 

If you have a resident app like the ManageGo Resident App, post your flyer or event details along with the registration link. Additionally, you can send out emails or texts, or design a poster for the lobby with a QR code to RSVP. Also, a gentle reminder to post the event on your property’s social media accounts too! 

Wine and Paint Checklist 

  • Hire a professional art instructor for two hours
  • Get art supplies such as paints and different types of brushes
  • Get a canvas for each resident to take home 
  • Choose someone from your team to take pictures for social media content
  • Extras: wine for those who forgot their wine, and light snacks of course

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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The Best Way to Prevent Package Theft at Your Multifamily Property

Package theft is a universal concern for apartment residents. As a property manager, it’s your responsibility to implement an effective package management solution to avoid reports of theft and keep your residents’ packages safe. 

Continue reading to educate yourself on what you can do to fight package theft – we’ll walk you through the best package theft solutions for multifamily buildings. 

How common is package theft?

Unfortunately, package theft is a widespread issue that impacts all apartment buildings, no matter the size. About two out of five Americans have at least one package stolen per year, and as online shopping continues to be the norm, the number of packages stolen will rise too.  

3 ways to prevent package theft

Your building is responsible for accepting a lot of packages. That’s why you need a reliable way to keep those parcels safe. By investing in package theft prevention solutions, you’ll enhance the resident experience, boost retention rates, and provide peace of mind for your residents.

The top three ways to prevent package theft at your multifamily building are:

1. Install a reliable access control system

The best way you can prevent package theft is by making sure all packages are delivered inside the building. No packages should be left outside anywhere, so delivery carriers need access to enter the building. 

We recommend installing a video intercom system. This is the most convenient way for carriers to enter the building and leave packages inside, and their built-in cameras provide extra security. 

2. Invest in a delivery management solution

Now that your video intercom is installed, it’s time to take theft prevention at your property up a notch. Investing in a delivery system solution will give you the extra security you need by ensuring there is a secure area to leave resident packages and have them picked up.

And guess what: ManageGo’s Concierge Solution includes delivery and package tracking! Your staff can easily handle deliveries, and residents can simply pick up their packages with our state-of-the-art scanning and printing technologies. Through our resident app, residents can constantly track the location of their packages incoming and outgoing packages. How’s that for preventing package theft?  

3. Install security cameras

Lastly, our final suggestion to prevent package theft is to install security cameras around your building. You can put them anywhere, but at least make sure you have them installed at the entrance of your building and within the package room. Adding video surveillance in these main areas will help you catch anyone trying to take a package that isn’t theirs.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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How to Manage Food Deliveries Easily at Your Multifamily Property

The food delivery business has been booming since the start of the COVID-19 pandemic in 2020. As a result, the convenience of having weekly groceries and restaurant food brought to their home has become a staple in the lives of renters and residents. Today, it is an essential amenity that property managers should provide to their residents because its popularity is due to a matter of public safety. 

With that being said, managing deliveries at a multifamily property can be overwhelming. The amount of food deliveries is skyrocketing and a decrease is highly unlikely, leaving it up to property managers to meet these demands. So how can property managers create a smooth food delivery process that enhances the experience of their residents? 

That’s where we come in! We’ve compiled a list of tips to help property managers safely manage food deliveries within their community. Despite every property being different, these tips will definitely be able to get you started! 

1. Implement contactless building entry

Technology has come a long way — so far that entry into your property can be made easy with the addition of a smart video intercom solution. Keeping COVID in mind, this is the perfect way for food couriers to get access into the building. Consider how secure and simple it would be for your residents to open the door from their smartphone. The intercom will allow food delivery drivers to contact residents and gain quick access without meeting face-to-face. 

2. Identify a contactless food drop-off zone

Imagine you’re in the lobby during peak food delivery hours and there’s practically an army of food couriers forming! This is exactly what you want to avoid! With the creation of a banner, you can designate a clear and obvious food-drop off area in the lobby. You can even design one that matches your building’s decor!  

3. Communicate the new delivery process with your residents

It’s important to make sure your residents are aware of any changes to your building’s delivery process. Communicate with them through email, resident apps or portals, displays around the building, and more! Be sure to provide clear instructions on how to use the access control system and the delivery drop-off zone. You can even use this as an opportunity to ask your residents for feedback on the current system to stay up-to-date on any comments, questions, or concerns about deliveries. 

4. Ask residents to add a note for delivery drivers with instructions

Since you’re only able to communicate these changes with your residents and not the food courier directly, make sure you ask them to add a delivery note with clear instructions for the driver. This will help eliminate any confusion delivery drivers may have and the need to ask around for help, speeding up the delivery process for your residents!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Feather for Your Residents

2023 Update: This partnership has ended, but be sure to stay up to date with ManageGo for new partnership announcements!

Our goal is to provide all the solutions and tools necessary for property managers to provide their residents with the ultimate living experience.  That’s why ManageGo has launched a partnership with Feather for property managers to offer their residents a flexible, sustainable way of furnishing their space beautifully.   

What’s Feather? 

Feather is a furniture brand that launched in 2017. They aim to deliver furniture that fits the way we live today. Feather carries furniture for homes, offices, or whatever spaces that you need furnished! Their convenient furnishing service keeps sustainability in mind to make living spaces safe, inviting, and enjoyable for your residents. 

How does Feather work?

Residents can join the Feather community with one of their three rental plans: Annual Membership (12+ months), Short-term (3+ months) or Monthly (1+ months). Have your residents select a plan that works for them, browse furniture online, and get it delivered and even assembled by the Feather team. In less than a week, residents can transform an empty space into a fully furnished home without doing any lifting, not even a finger! 

Why rent vs. buy?

Residents who choose to rent their furniture get flexibility and a stress-free way of changing their space, but sometimes people are shopping for furniture they can keep forever.  In that case, buying is an amazing option. Whether your residents are renting or buying Feather furniture, they’ll take care of all the heavy lifting to ensure it’s a smooth process! 

Why Feather?

Living arrangements change, new opportunities emerge, and sometimes your residents just need to switch things up. Feather is here to help make change a bit easier and help provide an enjoyable space to live in. Operating with a focus on improving the environment, Feather will deliver convenience, making a positive impact on your residents and the planet! 

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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The Top 5 Work From Home Amenities For Residents

A majority of businesses and organizations give their employees the option to work from home. Now many people can work from anywhere, so as their property manager, it’s in your best interest to accommodate their needs. Remote work is here to stay, so not making the necessary changes or adjustments might cause you to lose residents, both existing and potential. By reading this post, you’ll be able to reevaluate your property and ask yourself, “Does my rental property need an upgrade? 

The top five work from home amenities are:

1. High-speed internet

Fast and reliable in-unit Wi-Fi is essential for every resident! The work-from-home trend thrives because of advanced technology. In order to support advanced technology, you need to provide high-speed internet. Additionally, placing routers in common areas will make your property more attractive to renters who work from home. It’s worth the investment, because various studies show that residents are willing to pay a high price for high-speed internet access. 

2. Reliable cell phone reception

Reliable cell reception is critical for those residents who work at home. Unreliable cell service is a major distraction to remote workers who are focused on being productive during business hours. Consider investing in a cell phone signal booster to strengthen existing network signals like 4G, LTE, and even 5G! 

3. Community work area 

Remote workers enjoy working from home, but sometimes they’d rather work outside of their home office. Do you have an empty or unused space in your building that you can transform into a trendy co-working space? Consider it, because designing this space and giving it a fun name will make it the perfect amenity for your residents who work remotely! 

4. Reservable private conference rooms for video calling

Go above and beyond with your work from home amenities by turning a small room into a reservable conference room! Most remote workers spend their day in remote meetings, so why not cater to them? When constructing this room, keep in mind that the walls should be a single solid color and have additional lights for the best lighting! 

5. Sound reduction

It’s difficult for at-home workers to stay focused when there’s a lot of noise in the background. In a meeting or presentation, the noise can distract your residents from their work. Make it a plan to build noise-canceling features into the walls and floors. This will itself be a noisy project, so try to complete it outside of normal office hours. 

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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The Best Way to Handle Noise Complaints at Your Multifamily Property

Noise complaints are common property manager issues that you probably have to deal with sometimes, but that doesn’t mean they’re easy to handle. Excessive commotion and noise within your building can be very disruptive to your residents, who have the right to live in peace and quiet at reasonable times. Additionally, if your lease agreement contains a clause regarding noise, then it could be a breach of contract. Whether you’re a property manager dealing with this currently or you just want to be prepared for the future, follow these guidelines we’ve laid out for you below! 

Determining whether the complaint is valid

The first step when receiving a noise complaint from a resident is to decide whether it is valid and reasonable.  Sometimes there’s confusion about what’s a normal sound level and what’s too much. Let’s say one of your residents is blasting music at midnight during the work week.  That would be considered excessive noise. However, if a resident is complaining about hearing footsteps from their neighbors above, that’s unreasonable.  As their property manager, you can still provide a solution by laying down a carpet or putting pads on the bottoms of loud chairs. 

Responding to a Noise Complaint

When you receive a noise complaint, you have to respond quickly. This will help prevent your residents from overreacting. Go through their options regarding the noise complaint with them and stay in touch until the issue is resolved. Sometimes situations escalate, so if law enforcement gets involved, make sure to follow up with your resident to ensure the issue was handled appropriately. 

Valid Noise Complaint

If you decide the complaint is reasonably valid, then you need to immediately address it by reaching out to the resident directly or the neighbor causing the noise. We suggest sending an email or calling the noisy neighbor to discuss the situation and complaints. However, if the noise violations continue, an eviction might be necessary. It doesn’t always have to come to that, but if a few chats about being noisy don’t resolve things, it might be time to remind them of the potential consequences.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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The Top 4 Pet Amenities for Dog-Friendly Apartments

Being a pet owner is a huge responsibility, and living in an apartment building can make things more difficult. Usually, dog owners look for amenities that will accommodate them and their pup. This guide will walk you through the top pet amenities for dog-friendly apartments. Let’s get started! 

The top four amenities for dogs in apartment buildings are:

1. Dog parks

Dogs need to go outside multiple times every day for exercise and to use the bathroom, so a very common issue for dog owners living in apartments is a lack of outdoor space. We recommend utilizing some of your property’s outdoor space to build a dog park. In case you didn’t know, you too can benefit from building a dog park as a property manager. You’ll completely get rid of any worries or concerns about the landscape of your property getting ruined. Also, giving dogs a place to play outside will decrease the chance of inside play and reduce the risk of damage to the inside of your property. 

2. Dog-friendly amenity spaces

Dog owners love to bring their dog anywhere and everywhere. Even though the little pup doesn’t belong at the gym, there are other amenity spaces where you can create a dog-friendly environment. Imagine how thrilled your residents would be if they could  bring their dog to the BBQ or patio on beautiful sunny days! 

Think about making these amenity spaces dog-friendly:

  • Rooftop patios
  • BBQ and grill courtyards
  • Event spaces
  • Business centers
  • Resident lounges

Don’t forget to display signs around the property that clearly indicate which spaces are dog-friendly and which aren’t.  

3. Apartment dog wash

Have you ever thought about adding a dog wash station, or even a pet spa, to your property? Maybe a dog wash station with a pet spa in it? Either way, this would be an amazing investment for you, because residents are willing to spend more for convenience nowadays.  You’ll also save your property from going through damages and repairs in the future (FYI: pet hair can clog the drain, especially if it’s thick). But most importantly, your residents will thank you for having a place to bathe their pets — and so will the floors of your lobby! 

4. Pet concierge services

A new and trending amenity for dog-friendly apartments is a pet concierge service. A pet concierge can give residents a list of pet-service providers like dog walkers, sitters, and even vets so they can easily schedule services or appointments while saving money. Now that’s an enhanced living experience!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!